Find answers about credit usage, one-time purchases, checkout, refunds, and account balances.
01
How many credits does OmniHuman use?
OmniHuman 1.5 and OmniHuman 2.0 both use 1 credit per second of generated video. The generator calculates the required credits from your uploaded audio duration and shows the amount before generation begins.
02
Are the credit packs subscriptions?
No. Each pack is a one-time credit purchase with no recurring subscription charge.
03
Do purchased credits expire?
No. Purchased credits remain in your account until you use them.
04
Can I use the same credits with OmniHuman 1.5 and 2.0?
Yes. Your account credit balance works with both OmniHuman 1.5 and OmniHuman 2.0.
05
Can I buy more credits later?
Yes. You can purchase another pack at any time, and the new credits are added to your existing account balance.
06
What happens to my credits if generation fails?
If a generation fails or is blocked, the credits reserved for that task are returned to your account.
07
Do you offer refunds?
Eligible purchases may be refunded within 7 days when no more than 10% of the purchased credits have been used. Promotional or discounted purchases may have additional restrictions.
Yes. Checkout is handled by Stripe. OmniHuman does not store your full payment card details on its servers.
09
How soon are credits added after payment?
Credits are normally added shortly after a successful payment. If your balance does not update after a few minutes, refresh your Profile page or contact our support team at